Four steps, none of them yours
1 · We send the kit
- A return box and a prepaid shipping label
- Sent to whoever receives your shipment
2 · They ship it back
- Tracker goes in the box, box goes in the post
- Nothing for your recipient to pay or arrange
3 · We recharge it
- Arrives at our warehouse and goes on charge
- Checked before it goes back out
4 · Back to your office
- Shipped to you, charged and ready to reuse
- Target 3–5 business days from arrival with us
About the 3–5 business days
That is the turnaround we work to, measured from the tracker arriving
at our warehouse — not from the day your recipient posts it, because
the courier leg isn't ours to promise. It's a target we'll tell you
honestly when we're missing, not a contractual service level. The only
contractual uptime commitment we sell is on Enterprise plans.
Prefer to handle it yourself? That's the standard
Parcel tracking plan — priced per agreement:
tell us about your shipping and we'll quote the tracker, the cadence and
the return leg together. Managed returns doesn't change the tracker; it
changes who does the shipping and charging.